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"Caring Beyond Medical Care" Lots of companies can provide medical transportation services. What sets Southwest Ambulance apart is our community involvement and our ability to follow through on customer service. We've grown into one of the nation's largest medical transport providers by being easy to work with, and making sure we have the highest level of customer service.  For example, in our Central Arizona Unit, our customer relationship policy requires that for every inquiry a call will be returned from a Southwest Ambulance customer advocate or manager within 10 minutes. If the issue is not resolved immediately, the facility or individual receives a visit from a manager within one hour. All of the requests are kept in a customer inquiry database to ensure the highest quality services are maintained for our clients.
Every employee, including senior management, has participated in our specially designed and internationally recognized customer service training. Ensuring that every patient, caller, fellow EMS or Health Care worker and peer receives our best every day.  In 2003, a committee of employees from every department spent months creating a document called: The Southwest Approach. Every employee had the opportunity to review the document and was asked for input. The document epitomizes what it means to work for Southwest and the way every employee should approach their job.
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